| VitalChek Product Suite v2.0 - Payment Solutions | |
| How to Cancel an Order | |
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Payment Solutions > Orders > How to Cancel an Order
| How to Cancel an Order | Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. See How to Issue Credits After Closeout |
| Step 1 | View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments)
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| Step 2 | Click the Cancel Order button  |
| Step 3 | Cancel Order message is displayed. Click OK to confirm.
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| Step 4 | Order is cancelled and Order Status changes to Cancelled
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