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FAQs
How do I contact Ancestry support? ›
Who can I speak with if I have questions in the future about your Y-chromosome and mtDNA tests? For further questions, please contact us at 800-828-2362 or support@ancestry.com.
Why can't I cancel my Ancestry subscription? ›Canceling a membership or free trial
If there's no Cancel membership link on your Account settings page, try signing out, then signing back in. If that doesn't work, contact us to find the account you're being billed on.
NEW YORK – Ancestry has decided to discontinue AncestryHealth, its next-generation sequencing-based consumer genomics offering, to focus more on family history and genetic genealogy, the family history company said in a blog post on Thursday.
How do I get in touch with my Ancestry? ›A Guide to Connecting with Your Ancestral Roots
- Get the DNA test. ...
- Get to know the history and topography of your homelands. ...
- Retrieve the stories from your family. ...
- Search Public Records. ...
- Build an Ancestor Altar. ...
- Develop a Dream Practice to Connect with Your Ancestors. ...
- Connect with the Folkways of your People.