Password Messages
Using Password Rules Management, you define password reset, complexity, expiration, reuse, and lockout rules based on your district's needs. Once configured, user may encounter the following messages:
Occurs | Message | Action |
|---|---|---|
Sign In | Your password was set by the system administrator. Please change your password. | User to reset their password. Refer them to appropriate Reset Your Password procedure. |
Sign In | Your password has expired. Please create a new password. | User to reset their password. Refer them to appropriate Reset Your Password procedure. |
Sign In | The number of sign in attempts for this account has been exceeded. Contact your school directly for assistance. | User to contact you to unlock their account. Refer toLock/Unlock Web Account Access. |
Reset Password | Current password is not correct. | User to re-enter password accordingly. |
Reset Password | New password must be at least [number] characters long. | User to re-enter password accordingly. |
Reset Password | New password must contain at least one uppercase and one lowercase letter. | User to re-enter password accordingly. |
Reset Password | New password must contain at least one letter and one number. | User to re-enter password accordingly. |
Reset Password | New password must contain at least one special character. | User to re-enter password accordingly. |
Reset Password | The verification password you enter must match the new password. | User to re-enter password accordingly. |
Reset Password | The password entered was previously used. Please enter a new password. | User to re-enter password accordingly. |
Report of Sign-In Attempts
Using the Invalid Sign In Attempts Report, you can monitor sign-in attempts to ensure system security.
- Navigate to theReview Sign-in Attemptspage.
Use the following table to enter information in the fields:
Field
Description
Start Date
To search for invalid sign-in attempts for a specified date range, enter the start date using the format mm/dd/yyyy. Otherwise, leave the field blank.
If you only enter a start date, the system searches from that date to today’s date.
End Date
To search for invalid sign-in attempts for a specified date range, enter the end date using the format mm/dd/yyyy. Otherwise, leave the field blank.
Source IP Address
To search for invalid sign-in attempts using a specific IP address, enter the IP address in the field. Otherwise, leave the field blank.
User Type
To search for invalid sign in attempts by a specific portal, choose the appropriate portal:
- Parent
- PowerSchool Administrator
- Student
- System Management Console Administrator
- Teacher
Otherwise, leave the default setting of All Users selected.
Username
To search for invalid sign-in attempts based on specific user, enter the user’s username in the field. Otherwise, leave the field blank.
Login Result To search for sign-in attempts based on result, select the appropriate option. Otherwise, leave the default setting of All. Minimum Invalid Attempts
To search for invalid sign-in attempts based on a minimum number of sequential attempts, enter a number in the field. Otherwise, leave the field blank.
Failure Type
To search for sign-in attempts based on validity, select the appropriate option. Otherwise, leave the default setting of All.
- Click the Search icon. The following search results display based on the criteria you entered:
- User Name – Click to view user account details. If the account is locked, you can unlock the account by clicking theUnlockbutton.
- Valid User
- User Type
- Source IP Address
- Attempt Date
- Attempt Time
Locked Accounts
Using the Locked Accounts Report, you can monitor locked accounts to ensure system security. A user account may be locked automatically if Account Lockout Rules is enabled and the user has exceeded the number of sign-in attempts allowed. For more information, refer toPassword Rules Management Setup. Accounts only appear on this page if they have been automatically locked.
View Locked Accounts
- On the start page, choose System under Setup in the main menu.
- Under Security, click Locked Accounts.
- Click the appropriate portal:
- All
- Admins
- Teachers
- Parents
- Students
The following information appears for each locked account:
Field
Description
Username
The last name, first name, and username of the user that is locked out. Click to access the Security Settings page.
Account Type
Indicates the portal for which the user has an account.
Lock Details
The date, time, and reason the user is locked out of account.
Unlock an Account
Use this procedure to unlock a user’s account whereby allowing them access to the PowerSchool SIS Admin portal, the PowerSchool SIS Teacher portal, or the PowerSchool SIS Student and Parent portal.
- Navigate to theUnlock Accounts page.
- Click the appropriate portal:
- All
- Admins
- Teachers
- Parents
- Students
- Do one of the following:
- ClickUnlocknext to each account you want to unlock.
- ClickUnlock All [Name of Selected Portal] Accountsto unlock all locked accounts for the selected portal.
- Click Submit.
