Missed our courier? | DHL eCommerce (2024)

FAQs

What happens if you miss a package delivery? ›

If you missed a package delivery from the U.S. Postal Service, the mail carrier will typically leave a Redelivery Notice on your front door or in your mailbox to notify you that a parcel delivery was attempted. The good news is you can reschedule the redelivery of your package easily and without an additional cost.

If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL RegionHub.

Your DHL eCommerce shipment can take anywhere from 2 to 8 business days for domestic shipments within the US. Easily reschedule or change delivery times via the My DHL app. Your DHL Express shipment can take anywhere from 3 to 4 business days for most international shipments.

A missed delivery occurs when a scheduled parcel does not reach its intended recipient or location. Some of the common reasons for missed deliveries include the recipient's absence, wrong address, weather conditions, customs delays, and logistical issues.

Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.

If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.

Claim Filing Tips

To file a claim, please visit the DHL eCommerce Customer Web Portal at https://portal.dhlecs.com/login.cfm. Claims should be submitted by DHL eCommerce customers; claims from consignees are not accepted.

Still haven't received anything? If your parcel has not been delivered to your mailbox or to your neighbors, please contact the sender, such as the online shop where you placed the order. They will initiate an investigation into your shipment with DHL.

DHL: DHL will make two delivery attempts before placing the shipment on hold. They will then try to contact you to inform you about the delivery attempt and determine if the package should go out for a third attempt or if you would like to pick it up from the depot.

What documents do I need to collect my shipment at ServicePoint? To collect your shipment at a ServicePoint DHL eCommerce, you need your citizen card or a document proving your identity. In the event that you cannot lift it, you may authorize another person to do so in your place.

Is DHL eCommerce same as DHL? ›

DHL eCommerce, one of the divisions of DHL, is a world leader in both domestic and international parcel delivery, helping businesses grow within and beyond borders.

Through our expedited shipping process and Workshare partnership with the United States Postal Service (USPS), your business benefits from network reliability, postal expertise and multiple service levels that balance speed and cost-effectively. Across the U.S.

There are four options for you to get the item you missed: Arrange a free redelivery to your house. Arrange a free redelivery to an alternative local address. Arrange a free redelivery to a Post Office® and collect it from there.

Missed connection – Sometimes a flight, trunker, or ship may miss the connecting journey, causing a delay to the overall transit time – this would be noted in the tracking.

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund.

There are four options for you to get the item you missed: Arrange a free redelivery to your house. Arrange a free redelivery to an alternative local address. Arrange a free redelivery to a Post Office® and collect it from there.

If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that's more convenient for you. In select markets, recipients can also schedule Redelivery to a USPS^® Smart Locker.

If the recipient isn't home, the USPS driver leaves a note. This note tells the recipient the next scheduled delivery time or the local Post Office location where they can claim their package. USPS will make 1-2 delivery attempts beyond the first.

Unsolicited Packages

In some cases, a company will send you an item that you didn't purchase. This is called an “unsolicited good.” When you're sent an unsolicited good, you're within your rights to keep them. You have no obligation to send the item back or pay for it.