FAQ - Nintendo Switch - Nintendo - Official Site (2024)

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FAQ - Nintendo Switch - Nintendo - Official Site (1)

Frequently Asked Questions

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Nintendo Switch™ - OLED Model

FAQ - Nintendo Switch - Nintendo - Official Site (8)

What are the differences between the Nintendo Switch - OLED Model and Nintendo Switch systems?

TheNintendo Switch – OLED Model features a 7-inch OLED screen, for vivid colors and sharp contrast. For more details, visit theCompare Systems page.

What does "OLED" mean?

OLED stands for “organic light-emitting diode.” An OLED screen does not have a backlight like LCD screens, instead displaying images using light emitted by each individual pixel.

Deep blacks can be represented by turning a pixel's light off, allowing for sharper contrast.

What's included with the system?

Your new system comes with everything you need to pop in a game and play, including:

  • Nintendo Switch – OLED Model console

  • Nintendo Switch dock with LAN port

  • 1 Joy-Con™ (L) controller, 1 Joy-Con™ (R) controller

  • 2 Joy-Con™ wrist strap accessories

  • Joy-Con grip accessory

  • Nintendo Switch AC adapter

  • HDMI cable

Do I need to buy anything extra to play with my friends and family?

You’ll be able to play select games for up to two players with the included Joy-Con (one controller per person).

You’ll also be able to purchase extra controllers for multiplayer games for 3+ players.

Can I earn My Nintendo™ points on Nintendo Switch games?

Yes, you can earn points in many ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

If you haven’t joined the free My Nintendo rewards program yet, head tomy.nintendo.comtoday to get started.

Can I play with my friends online? How about locally?

The Nintendo Switch family of systems supports multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems*.

Specific features vary by game, such as voice chat or split-screen play, but sharing fun with friends and family is a key focus for Nintendo Switch.

A Nintendo Switch Online membership may be required for online multiplayer and other online features in compatible games. This service also gives you access to classic NES™ and Super NES™ games, cloud saves, a smart device app, and exclusive offers. To learn more,visit the Nintendo Switch Online site.

*Additional games, systems, and/or accessories may be required for multiplayer mode. Nintendo Switch Online membership and Nintendo Account required for online features. Not available in all countries. Internet access required for online features. Terms apply.nintendo.com/switch-online. Games, systems, some accessories, and Nintendo Switch Online membership sold separately.

Can I use my amiibo™ accessories?

Yes, you can use amiibo accessories in compatible games. The ability to scan amiibo figures and cards is built into the right Joy-Con and Nintendo Switch Pro Controller.

Can I watch movies or browse the web on Nintendo Switch - OLED Model?

The Nintendo Switch family of systems is first and foremost a dedicated video game platform. Hulu and YouTube are available on Nintendo eShop for Nintendo Switch.

How long will my Nintendo Switch - OLED Model system's battery last?

Approximately 4.5 - 9 hours.

The battery life will depend on the games you play. For instance, the battery will last approximately 5.5 hours for The Legend of Zelda: Breath of the Wild.

You can charge the Nintendo Switch console with the included AC adapter (even while you’re playing) or by placing it in the dock.

How much storage does it come with, and can I upgrade?

Nintendo Switch – OLED Model comes with 64 GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

Are all my Nintendo Switch games compatible with Nintendo Switch - OLED Model?

Nintendo Switch – OLED Model is compatible with the full library of Nintendo Switch games. However, the system will not cleanly fit within all the design parameters of the Nintendo Labo series. There may also be games where the game experience may differ due to the new capabilities of the console, such as the larger screen size.

Can I use the original Nintendo Switch dock with the Nintendo Switch - OLED Model console and vice verse?

Yes, you can use the docks interchangeably.

To use the original Nintendo Switchconsolewith the wired LAN port, a system update may be needed.

Where can I find more details about the hardware?

For more details, please visitTechnical Specs.

Nintendo Switch

FAQ - Nintendo Switch - Nintendo - Official Site (9)

What are the differences between the Nintendo Switch - OLED Model and Nintendo Switch systems?

TheNintendo Switch – OLED Model features a 7-inch OLED screen for vivid colors and sharp contrast. For more details, visit theCompare Systems page.

What's included with the system?

Your new system comes with everything you need to pop in a game and play, including:

  • Nintendo Switch console

  • Nintendo Switch dock

  • 1 Joy-Con™ (L) controller, 1 Joy-Con™ (R) controller

  • 2 Joy-Con™ wrist strap accessories

  • Joy-Con grip accessory

  • Nintendo Switch AC adapter

  • HDMI cable

Do I need to buy anything extra to play with my friends and family?

You’ll be able to play select games for up to two players with the included Joy-Con (one controller per person).

You’ll also be able to purchase extra controllers for multiplayer games for 3+ players.

Can I earn My Nintendo™ points on Nintendo Switch games?

Yes, you’ll be able to earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

If you haven’t joined the free My Nintendo rewards program yet, head tomy.nintendo.comtoday to get started.

Can I play with my friends online? How about locally?

Nintendo Switch supports multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems*.

Specific features vary by game, such as voice chat or split-screen play, but sharing fun with friends and family is a key focus for Nintendo Switch.

Please note that online multiplayer gaming will be free until the paid service launches in 2018. Currently, the free-trial period and the paid service will be available for customers in the US, Canada, and Mexico. Data charges may apply.Learn more

*Additional games, systems, and/or accessories may be required for multiplayer mode. Nintendo Switch Online membership and Nintendo Account required for online features. Not available in all countries. Internet access required for online features. Terms apply.nintendo.com/switch-online. Games, systems, some accessories, and Nintendo Switch Online membership sold separately.

Can I use my amiibo accessories?

Yes, you can use amiibo™ accessories in compatible games. The ability to scan amiibo figures and cards is built into the right Joy-Con and Nintendo Switch Pro Controller.

Can I watch movies or browse the web on Nintendo Switch?

The Nintendo Switch family of systems is first and foremost a dedicated video game platform. Hulu and YouTube are available on Nintendo eShop for Nintendo Switch.

How long will my Nintendo Switch system's battery last?

Approximately 4.5 - 9 hours.*

The battery life will depend on the games you play. For instance, the battery will last approximately 5.5 hours for The Legend of Zelda: Breath of the Wild.

You can charge the Nintendo Switch console with the included AC adapter (even while you’re playing) or by placing it in the dock.

*For model number HAC-001(-01)

How much storage does it come with, and can I upgrade?

Nintendo Switch comes with 32GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

Where can I find more details about the hardware?

For more details, please visitTechnical Specs.

Nintendo Switch Lite

FAQ - Nintendo Switch - Nintendo - Official Site (10)

What are the main differences between the Nintendo Switch Lite system and other Nintendo Switch systems?

TheNintendo Switch – OLED Model and Nintendo Switch systems transform from home console to handheld, letting you play your favorite games at home or on the go.They includea dock for connecting to your TV, as well as removable Joy-Con™ controllers that you can share with a friend for two-player fun.

Nintendo Switch Lite is dedicated to handheld play and is smaller and lighter than the Nintendo Switch system.

For more details, visit theCompare Systems page.

Do I need to buy anything extra to play with my friends and family?

You can play multiplayer games using compatible wireless controllers, including Joy-Con™ controllers and Nintendo Switch™ Pro Controllers (sold separately). If using separate Joy-Con controllers, you will also need a device to recharge them, such as the Joy-Con Charging Grip.

To use wired accessories such as a GameCube Controller Adapter, LAN adapter, and USB mic, you’ll need a USB Type A – Type C adapter. Nintendo Switch Lite also does not come with a built-in stand, which you may need if playing with an external controller. Nintendo recommends using officially licensed accessories, such as theDual USB PlayStandmade by HORI.

Can I earn My Nintendo™ points on Nintendo Switch games?

Yes, you can earn points in many different ways, including by purchasing games. You can then redeem those points for digital rewards or discounts.

If you haven’t joined the free My Nintendo rewards program yet, head tomy.nintendo.comtoday to get started.

Can my Nintendo Switch Lite play all Nintendo Switch games?

Nintendo Switch Lite can play the games in the Nintendo Switch library that support handheld mode.

For games that do not support handheld mode, players can wirelessly connect compatible controllers (sold separately) to Nintendo Switch Lite. If using separate Joy-Con controllers, users will need to have a device to recharge them, such as the Joy-Con Charging Grip.

To find play mode compatibility information for specific games, please refer to the product packaging or Nintendo eShop.

Can I play with my friends online? How about locally?

Nintendo Switch Lite systems support multiplayer gaming options of all kinds. You can play together online or in the same room using one system or multiple systems. Specific features vary by game.

Can I use my amiibo accessories?

Yes, you can use amiibo™ accessories in compatible games. The ability to scan amiibo figures and cards is built into the Right Stick.

Can I watch movies or browse the web on Nintendo Switch Lite?

The Nintendo Switch Lite system is first and foremost a dedicated video game platform. Optional video-streaming software such as Hulu is available in Nintendo eShop.

How long will my Nintendo Switch Lite battery last?

Approximately 3 - 7 hours.

The battery life will depend on the games you play. For instance, the battery will last approximately 4 hours for The Legend of Zelda: Breath of the Wild.

How much storage does it come with, and can I upgrade?

Nintendo Switch comes with 32GB of internal storage, a portion of which is reserved for use by the system. Users can easily expand storage space using microSDXC cards up to 2TB (sold separately).

Where can I find more details about the hardware?

See thedetailed technical specs.

Games & Accessories

FAQ - Nintendo Switch - Nintendo - Official Site (11)

Can I play my digital games on multiple Nintendo Switch systems?

You can download and play your purchased digital games on more than one Nintendo Switch family system, but there are a few things to note:

  • You need to have the same Nintendo Account on all systems: you cannot transfer games to different accounts.

  • The first time you connect to the Nintendo eShop, the system you’re on will be known as your “primary console.” You can play your purchased games on a different console (known as a “non-primary console”), but you will need to have an active internet connection while playing.

Steps:

  1. Create a User profile on your non-primary console and link it with the same Nintendo Account that you use on your Primary console.

  2. Once you are logged into your Nintendo Account on your non-primary console, click on your user icon on the top left of the HOME menu and go to “User Settings” > “Nintendo eShop Settings”>”Redownload.”

  3. Download the game you want to play.

To learn more abouttransferring your game dataorsetting up a new system, please visit support.

Can I play my old games on Nintendo Switch?

The Nintendo Switch – OLED Model, Nintendo Switch, and Nintendo Switch Lite systems do not include backwards compatibility with games from previous Nintendo platforms. To stay up-to-date on games that are on the way, visit theMy Nintendo Store.

What controllers work with the Nintendo Switch family of systems?

There are multiple controller options, including Joy-Con controllers and the Nintendo Switch Pro Controller. Compatible controllers will vary per game, so be sure to check game details. You cansee available controllers here.

Controllers from previous Nintendo platforms are not supported.

Where can I buy games?

Games will be available in both physical and digital formats at select retail stores. You’ll also be able to browse, buy, and download games right from the Nintendo eShop on your system or from theMy Nintendo Storefor ultimate convenience.

Parental controls

FAQ - Nintendo Switch - Nintendo - Official Site (12)

Are Parental Controls available for the Nintendo Switch family of systems?

Yes, a robust set of options is included to help both parents and kids have the best possible gaming experience.

Parents can set controls on the system, or use the free Nintendo Switch Parental Controls™ app to set restrictions on games and purchases, monitor gaming time, and more.

What is the Nintendo Switch Parental Controls™ app?

Nintendo Switch Parental Controls is a free app for smart devices to keep you engaged with your family's gaming activities on Nintendo Switch.

Using the app, you can view what games have been played on the system and set play timer limits. You can also restrict access to games, add games to a whitelist (in version 1.5.0 or later) or navigate to your Nintendo Account where you can restrict spending for child accounts, andmore.

Online Service

FAQ - Nintendo Switch - Nintendo - Official Site (13)

What is Nintendo Switch Online?

Nintendo Switch Online is a paid service that launched on September 18, 2018, that lets members enjoy online play in compatible Nintendo Switch games, access a selection of classic NES games with online functionality, back up save data for most games, and use additional features for the Nintendo Switch Online smartphone app.

Additionally, Nintendo Switch Online members can take advantage of exclusive special offers from Nintendo.

FAQ - Nintendo Switch - Nintendo - Official Site (2024)

FAQs

How to tell if a Nintendo Switch is real or fake? ›

Hints for consumers to spot counterfeit hardware:
  1. The pricing is often well below the average wholesale or retail prices. ...
  2. It may be missing packaging or manuals.
  3. The printing on the packaging is blurred, faded, discoloured or of poor quality.
  4. Claims to be a refurbished product when it is not.

Can Nintendo track a stolen Switch? ›

If you would like for Nintendo to provide information on a lost/stolen Nintendo device (i.e. its location) or regarding an account (i.e. personal information, account information, etc.), please get in contact with our customer service in order to receive support on how to do so.

Can you lock a stolen Switch? ›

Unfortunately, we are unable to remotely format a device or remotely block a Nintendo Account from being used.

How do you deactivate a stolen Switch? ›

Select the picture of your icon in the upper-right corner to access your Account Information. Scroll down to the "primary console" section. Select Deregister twice to confirm. If your account is set to require a password, you will also need to enter your Nintendo Account password to finish the process.

How do I verify my Nintendo Switch? ›

Use the smart device app to scan the QR Code displayed on your Nintendo Account screen. A 6-digit verification code will appear on your smart device. Enter the verification code into the "Verification code" field on the Nintendo Account screen, then select Submit. A list of backup codes will appear.

Do fake Nintendo Switch games exist? ›

Counterfeiters may ship the game disc or cartridge separate from the packaging or instruction manuals. If you purchase your product online, please note that a new Nintendo game comes fully assembled, within its packaging and contains all relevant instruction materials. Use caution when purchasing used games.

How to check serial number on Nintendo Switch? ›

In the console's System Settings

From the HOME Menu, select System Settings. Scroll down the menu on the left-hand side and select System, then Serial Numbers. The console serial number will be displayed at the top of the list.

Does Nintendo give you a tracking number? ›

Tracking information for the shipment is included in the email that is sent after the shipping preparations are complete, so please use that information to check the delivery status in the shipping company's inquiry system.

Is it illegal to jailbreak a switch? ›

It is illegal to import, market, sell or distribute circumvention devices (such as game copiers, USB piracy sticks and mod chips). Nintendo has obtained many decisions from criminal and civil courts across the world that confirms this.

Can someone else log into my switch? ›

Once you've registered a primary console, your digital purchases can also be played by anyone that uses the primary console. Other players will not be able to access your digital games on a non-primary console. Save data is not automatically transferred when you change your primary console.

How do you unlock a locked Nintendo Switch? ›

If screen lock is enabled, the console screen will “lock” the moment the console enters sleep mode. When the console exits sleep mode, the Entrance screen is displayed. To unlock the screen press the same button three times.

How do I remove previous owner from Nintendo Switch? ›

Select System Settings from the HOME Menu. Scroll down to highlight Users, then select the appropriate user account. Scroll down to the bottom of the profile settings and select Delete User.

Can I remove my Nintendo account from someone else's switch? ›

Once a Nintendo Account is linked to a user account, this link cannot be undone. The associated user account must also be deleted to unlink a Nintendo Account from a Nintendo Switch console.

How to find your switch if you lost it? ›

Is there a way to track a stolen Nintendo Switch? Yes you can, there is a find my device option but you will have had to linked your switch to your nintendo account and enabled the feature. If youve done this then you should be able to track your device through the nintendo website or the online app on your mobile.

Can you check a Nintendo Switch serial number? ›

In the console's System Settings

From the HOME Menu, select System Settings. Scroll down the menu on the left-hand side and select System, then Serial Numbers. The console serial number will be displayed at the top of the list.

How to know if a Nintendo Switch cartridge is original? ›

They have a company wide directive to check the number on the front of the cartridge (the label) with the number on the back of the cartridge (printed on the plastic itself). If they don't match, it's been swapped.

How do I know if my Nintendo Switch is new or refurbished? ›

Look at the box

The easiest way to spot the new Switch is its packaging. The box for the original hardware has a white background, but this time Nintendo went with red. So if you're trying to hunt down a new unit at Best Buy, Walmart, Target, or someplace else, that's the most obvious tell that you've found one.

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