USAA Benefits and Frequently Asked Questions (2024)

What is the USAA/Avis Worldwide Discount (AWD) Number?

USAA members should use Avis Worldwide Discount (AWD) Number A177204 (telephone), A177232 (online) or A177250 (mobile) with each reservation to ensure maximum benefits are received.

To secure your rates, you may be asked to present your USAA affiliation card at the time of rental.

What is the minimum rental age?

Rentals are available to USAA members 18 and older at participating locations in the contiguous United States, District of Columbia and Hawaii. Renting with the USAA program means that members 18 – 24 years of age are exempt from any underage surcharges that normally apply.

How do I reserve a car and get the USAA benefits?

You can make reservations via telephone or online. Call the Avis toll-free number at 1-800-525-7539 to speak to a dedicated Avis representative and use AWD# A177204. You can also enjoy the ease of reserving a car online or on your mobile device using AWD# A177232, which will automatically be entered in your online reservation.

What credit cards does Avis accept for payment?

The following credit cards may be used to pay for an Avis rental: Avis Charge Card, American Express, AT&T Capital, Diner's Club International, Discover, GE Capital, JCB, MasterCard, Sears and Visa.

Can I pay for a rental with a debit card?

Most U.S. locations accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 21 years of age. Canada locations do not accept bank debit cards as a form of credit identification. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent. Please refer to your reservation confirmation for location specific policies.

Avis reserves the right, in its sole discretion, to seek a debit card authorization hold in excess of the estimated rental charges. When using a debit card at Avis, there may be a minimum hold of $200 and a maximum hold of the estimated rental charges will be placed on your account. Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedures. The hold may take up to 2 weeks to be released by your bank.

If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges. Avis is not responsible for any returned checks or over-drafts based on this policy. This policy applies to both U.S. residents and foreign renters. Positive identification in addition to your driver's license may be required.

Prepaid debit/gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.

USAA Benefits and Frequently Asked Questions (2024)
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