Nest Doorbell (battery) won't connect during setup (2024)

FAQs

Nest Doorbell (battery) won't connect during setup? ›

Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again. Bring your phone closer to the doorbell within 10 to 12 inches during pairing setup.

Make sure your phone's Wi-Fi and Bluetooth are turned on, and that it's connected to the same Wi-Fi network you want to use for your camera. Try to set up your camera again in the app. If the help code still appears, and you're using the app on a phone, reboot your device and check if that fixes the issue.

Restart your camera or doorbell to refresh its connection. After your camera restarts, wait a few minutes, and then check its video stream. If the live video stream appears, your camera has reconnected.

Make sure your home Wi-Fi works

Tip: To help make sure you're not using cellular data, turn on Airplane mode and then turn on Wi-Fi. If you can't connect, try to use a different device to double check. If you can't connect with any device, contact your internet service provider to check the service status in your area.

Try to move your camera closer to your Wi-Fi router or access point, then try connecting your camera to the app again. If your camera pr doorbell is already mounted, and you can't move it easily, try to move your Wi-Fi router or access point closer to your camera instead.

Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again. Bring your phone closer to the doorbell within 10 to 12 inches during pairing setup.

Check the location of your router

If it's behind a couch or a bookshelf or set up inside a closet, try moving it to an open space, ideally closer to your Ring doorbell. That may solve the problem. If your router is too far from your Ring doorbell, the signal may not be strong enough for your device to connect to Wi-Fi.

Check if your camera or doorbell feels too warm or cold

If it gets too warm or cold, it might disconnect from Wi-Fi to help protect itself. Also, if it has a battery, temperatures below 32°F (0°C) affect its battery life and charging behavior.

In general – in every sense of the word – the Nest Doorbell battery is meant to last around 2.5 months. Of course, that completely depends on you. You'll know what to expect with your Nest Doorbell battery, as well. The Google Home app gives you an estimated battery life remaining on the doorbell's page.

How do I get my Nest doorbell back online? ›

You could try restarting your Google Nest Hello Doorbell by disconnecting it from power for at least 10 seconds, either by disconnecting the doorbell from the doorbell wires or by turning off the circuit that the doorbell is on.

Try these steps if you can't connect your sensor to your thermostat: Make sure your phone's Bluetooth is turned on. Move your sensor to a different location and try to connect it again. Your sensor should be within 50 feet (15 meters) of your thermostat, but it may need to be closer.