When something goes wrong with your refrigerator, you may be tempted to perform a reset on it. However, we almost never recommend resetting your refrigerator except in specific circ*mstances, such as when directed to do so in troubleshooting steps. This guide will show you how to reset your fridge if you choose to do so, as well as how to perform a network connection reset.
Reset your refrigerator
Although we do not recommend resetting your refrigerator, there is a simple way to do it if needed. You can also reset your Family Hub’s screen or factory reset your Family Hub fridge if necessary. Follow the instructions below depending on your model and what you would like to reset:
Reset your refrigerator: First, unplug it (or turn off the power at the circuit breaker), and then wait about five minutes for the electrical charge to clear out of it. Then, power it back on again.
Reset your Family Hub screen: If you need to reset the screen on your Family Hub refrigerator, you can use the red switch located inside the top of the right door.
Factory reset your Family Hub: Navigate to Settings, select About Family Hub, selectFactory data reset, and then select RESET. Select RESET again when prompted, and then select Delete all data.
When to reset (and when not to)
We only recommend resetting, or unplugging, the refrigerator in three situations: when directed by troubleshooting, if you're moving the fridge, or if you're cleaning it.Below we’ve outlined some reasons why you should avoid resetting your fridge:
Error codes
Error codesusually signify that your refrigerator is having an issue and may require service. The codes may appear as numbers or as separate illuminated parts on the display. You should consider looking into the issue represented by the code, just in case something is wrong with your fridge.However, keep in mind that not all codes signify an error with your fridge. In this case, it is useful to hold off on resetting and examine the codes.
“OF OF” or “O FF” is Cooling Off mode (also known as Demo mode). Your fridge does not need to be reset for this; you can just turn off Demo mode.
Error code history
Error code history and diagnostic information will be lost during a reset, since this data is stored in the fridge. This could make it more difficult for a technician to diagnose and correct the issue in the future.
If possible, try to take a picture of the error code before performing a reset.
When is it okay to reset?
You should unplug the fridge when you clean or move it. Since there's no issues with the fridge at that time, resetting the history is not important, and it will be able to build up a history again before you experience any issues. Secondly, certain error codes such as88 88can occur specifically after an outage and mean the refrigerator did not boot up properly. In that case a reset is possibly all that's needed to get back to working again.
In many cases, you should refrain from performing a reset and request service instead.It can be frustrating to not have access to your panel while awaiting a service visit, but it's for the best. (Family Hub models are able to minimize the error and continue using the panel.) Any method you find to clear the code is not going to be as helpful to you as proper troubleshooting and service.You can find a link to requesting service at the end of our troubleshooting guides.
Network reset
Note: This only applies to models with Wi-Fi capabilities.
You can perform a network reset on your refrigerator if you need to erase all Wi-Fi and network information. Simply touch and hold LOCK for about 12 seconds until “A” and “r” appear.
You can also perform a network reset on a Family Hub model. Navigate to Settings, select Wi-Fi, and then select your desired Wi-Fi address. Select Disconnect or Forget.
Having trouble?
If you are still having trouble with your refrigerator, you can refer to our troubleshooting guides on our support site. Simply search for your specific issue to view the related articles. For instance, our error code article covers all refrigerator error codes and provides troubleshooting steps, and our ice maker article provides instructions for resetting your ice maker.
Other answers that might help
- Connect Family Hub and non Family Hub fridges to SmartThings
- Connect your Samsung fridge to a generator
- Tips for an organized Samsung refrigerator
- Compare size options on Samsung refrigerators
- Samsung refrigerator shelf/drawer removal and cleaning guide
- Connect and install the water line to your Samsung refrigerator
- Automatically fill your water pitcher in your Samsung fridge
- How to level your Samsung refrigerator
- Replace the water filter in your Samsung refrigerator
- When to put food in your new Samsung refrigerator
- Turn the BESPOKE Dual Ice Maker on or off
- Use the Samsung BESPOKE refrigerator Beverage Center
- Differences between the Samsung BESPOKE refrigerators
- Change the settings for the BESPOKE Flex Crisper drawers
- Change the settings for the BESPOKE FlexZone compartment
- How to adjust the BESPOKE fridge's door height
- Change your Samsung BESPOKE refrigerator panels
- Use Sabbath mode on your refrigerator or oven
- Cooling Off mode (Demo mode) on your Samsung refrigerator
- How to manage your Samsung smart home when moving
- Controlling the humidity in your vegetable crisper drawers
- Build a shopping list with your Samsung smart fridge
- Get recipes and plan meals on your Family Hub smart fridge
- Use the different modes on your convertible Samsung refrigerator
- Control your Samsung Wine Cooler
- Clean your Samsung Wine Cooler
- Unlock your refrigerator control panel
- Update the software on your Samsung Family Hub smart fridge
- Family Hub Web Manual and frequently asked questions
- Adjust accessibility settings on Family Hub
- Screen mirror on Family Hub
- Keep track of what's in your smart fridge with Family Hub
- Talk to your Samsung Family Hub with voice assistants
- Amazon Your Essentials and Alexa Smart Reorders on your Family Hub
- Leave notes with Samsung Family Hub
- Customize your Samsung smart fridge panel
- Use the Calendar on your Samsung smart fridge
Contact us
We're here for you.
-
Message Us
-
Message Us start an online chat with Samsung
-
1-800-SAMSUNG 8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri Request a call
- Order Help
- Samsung Promotions
-
Call or Text Us Call Us Request a call
Want help right away?
Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week
We're here for you
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
© 2024 Samsung Electronics America, Inc. Samsung, Samsung Galaxy and Family Hub are trademarks of Samsung Electronics Co., Ltd. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. The above content is provided for entertainment and information purposes only. Consult user manual for more complete information. All information included herein is subject to change without notice. Samsung is not responsible for any direct or indirect damages, arising from or related to use or reliance of the content herein.
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Or continue shopping on Samsung.com
×
×
×
You Are About To Be Redirected To Investor Relations Information for U.S.
Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×
Redirect Notification
As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.
For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
Select CONTINUE to visit HP's website.
CANCEL
