Frequently asked shipping questions (2024)

Orders shipped to a location within the contiguous U.S.:

1. With a retail value of $.01 - $349.99, shipping will be $10.
2. With a retail value of $350 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

1. With a retail value of $.01 - $199.99, shipping will be $20.
2. With a retail value of $200 or more, shipping will be 10% of the product total.

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

Please contact your Independent Consultant for more information.

We're completely in love with fragrance — and how it makes life better. Share the Scentsy love with inspiring fragrances and new ways to show off your style. Our products are sold all over the world by the best people ever: Scentsy Consultants. (You can be one, if you want.)