Empowering organisations to create, manage and scale engaging chatbot solutions and embrace Conversational AI.
Engaging and automated communication at scale
The EBM platform gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best customer and business results.
Using the latest Large Language Models and Machine Learning algorithms in an NLP-agnostic Conversational AI platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.
Manage the full chatbot life cycle
- Visual conversation builder
- Create, test and manage content
- Monitor, analyse and improve
- Define handovers to humans or other chatbots
- Controlled deployments
Work collaboratively
- Empower teams to collaborate on creating and improving chatbots
- Permissions and Roles
- Version control
Gain insights with advanced analytics
- Pinpoint and track high impact content areas to drive business objectives and user satisfaction
- Supervised learning of misunderstood responses
- User feedback and surveys
Integrate with ease
Omni-channel: Your chatbots can go wherever your customers are. Our API-first approach enables seamless integrations with your back end platforms to control your end-to-end customer chatbot journey.
Create your own chatbot widgets
- Create, manage and deploy your own chatbot widgets all from within EBM and without touching any code
- Freedom to style your chatbot pop up to match your brand - built to look great on any device
- Copy and paste your chatbot widget snippet into your websites and apps and deploy your changes with a click of a button.
Best in class Conversational AI
EBM is designed and built to integrate with the best in class Conversational AI providers:
- Google Dialogflow
- Microsoft LUIS
- IBM Watson
- RASA
Enterprise ready
- Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
- Secure PCI/PII masking ensures that sensitive data remains protected
- Comply with e-discovery and IS policies through full server and application logging
