12+ Administrative Assistant Resume Examples [with Guidance] (2024)

Administrative Assistant

3/2022 – Present

• Coordinated and managed projects and initiatives for the organization, resulting in a 10% increase in productivity.
• Led the implementation of a new office management system, streamlining daily operations and reducing administrative errors by 20%.
  Provided high-level administrative support to executives, resulting in a positive impact on the company's overall performance.Provided exceptional customer service, directly resulting in a 5-point increase in customer satisfaction ratings.

Executive Assistant

3/2020 – 3/2022

• Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity
• Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level
• Provided support to management, resulting in a positive impact on the company's overall performance
• Optimized administrative processes, enabling more efficient document workflow that bolstered productivity

Administrative Assistant Intern

3/2019 – 3/2020

• Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance
• Demonstrated strong attention to detail, resulting in a 25% decrease in administrative errors
• Provided support to management, resulting in a positive impact on the company's overall performance
• Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights

Administrative Assistant Certification (CAA)

11/2022

Certified Administrative Professional (CAP)

11/2021

Microsoft Office Specialist (MOS)

11/2020

Bachelor of Science in Business Administration

2016-2019

Arkansas Tech University

,

Russellville, AR

• Business Administration

• Communication

Adminstrative Assistant Intern

10/2022 – 02/2023

• Implemented time-saving processes involving ordering and tracking office supplies, resulting in more efficient inventory management leading to cost savings.
• Demonstrated proactive phone answering behaviors, logging and directing up to 20 calls per day with an average answer speed of 8 seconds.
• Composed professional emails and documents using MS Office, providing a foundational layer of communication and documentation for the whole organization.

Front Desk Assistant

07/2022 – 10/2022

• Improved ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadlines
• Developed effective strategies for filing systems that resulted in a higher degree of organization and accuracy of documents
• Supported team members with complex scheduling tasks, managing calendar and appointment settings to ensure on-time attendance

Associate of Applied Science

2021-2023

Grand Rapids Community College

,

Grand Rapids, MI

Administrative Aide

09/2022 – Present

• Managed workflow of documents, records, schedules and logistic for executive staff which resulted in a 20% decrease in time spent on administrative tasks.
• Analyzed departmental records, prepared extensive reports and devised innovative solutions to meet organizational goals.
• Developed and implemented new filing system and procedures, to optimize the office efficiency and enhance productivity by 10%.

Administrative Clerk

03/2022 – 09/2022

• Oversaw the planning and delivery of staff meetings, events and travel arrangements, resulting in a robust communication infrastructure between staff and executives.
• Increased customer engagement efforts by 25%, through recruitment and retention activities that embraced diversity and inclusion initiatives.
• Trained new team members on the data entry, document management and other office administrative tasks to improve job performance.

Office Assistant

01/2022 – 03/2022

• Implemented workflow management system that automated the tracking, reviewing and organizing of documents and records, boosting organizational productivity by 15%
• Instrumental in managing complex filing systems with efficient record keeping, which enlarged the manageability and accuracy of documents by 50%
• Streamlined communication process by constructing and maintaining databases with pertinent data, allowing more precise decisions within the organization

Associate of Applied Science

2020-2022

Southeastern Community College

,

Nashville, TN

Administrative Support

08/2022 – Present

• Increased process efficiency and department productivity through the development a new filing system that streamlined document organization, categorization, and storage
• Met monthly department goal of processing 125 invoices per month with 100% accuracy and on time
• Proactively provided regulatory compliance support and research to ensure department operations remain compliant with organizational and industry standards.

Secretary

11/2021 – 08/2022

• Proved expertise in travel management by arranging 100+ domestic and international trips; saved the organization over $4000 in total by negotiating discounts
• Exceeded stakeholder expectations by effectively coordinating meetings and conference events on tight timelines
• Championed a creative cost containment initiative that identified and reduced spending in non-essential department services by over 15%

Office Assistant

05/2021 – 11/2021

• Showed excellence in data entry and database administration by successfully transitioning from paper-based process to an automated system, resulting in a 35% increase in data accuracy and aggregate speeds of information requests
• Demonstrated exceptional customer service through providing timely, accurate responses to 200+ client inquiries every month
• Awarded with the “Organizational Support of the Year” award for seamlessly managing the executive calendar and providing timely, professional administrative support.

Bachelor of Science in Business Administration

2017-2021

Northern Michigan University

,

Marquette, MI

• Business Administration

• Marketing

Administrative Assistant Intern

09/2022 – Present

• Assisted in the organization and coordination of a successful company-wide conference, resulting in a 20% increase in attendance and positive feedback from attendees.
• Developed and implemented a system for tracking and managing office supplies, resulting in a 15% reduction in office supply costs.
• Assisted in the creation and implementation of a new customer service protocol, resulting in a 25% increase in customer satisfaction ratings.

Receptionist

04/2022 – 07/2022

• Streamlined office operations by effectively managing the reception desk, ensuring prompt and courteous responses to inquiries and directing calls to the relevant departments.
• Improved the efficiency of the department by creating a centralized filing system, reducing the time needed to retrieve important documents by 50%.
• Provided administrative support to other departments, reducing the workload of team members by 20%, resulting in improved productivity and better delivery of services.

01/2022 – 04/2022

• Implemented a comprehensive reporting system, resulting in an organized and centralized database for important information, improving the decision-making process for upper management.
• Coordinated several successful company events, which involved logistical planning, venue booking, and ensuring smooth operations during the event, resulting in a positive impact on the company's image.
• Maintained a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings were efficiently managed, resulting in improved time management for the department.

Associate of Applied Science in Administrative Assistance

2021-2023

Pace University

,

New York, NY

• Business Administration

• Communication

Administrative Clerk

08/2022 – Present

• Generated over 50% cost savings by creatively consolidating purchasing agreements with key suppliers.
• Developed a streamlined document filing system to ensure the office ran efficiently.
• Designed an automated process that tracks and reconciles invoices while actively monitoring financial records.

Office Coordinator

11/2021 – 08/2022

• Pioneered an updated phone/voicemail system that reduced incoming call wait times by an average of 3 minutes
• Reduced expenses related to office supplies and materials by introducing an innovative inventory management system
• Successfully coordinated complex travel arrangements for senior executives to 25 countries in the region

Receptionist

05/2021 – 11/2021

• Streamlined onboarding processes, resulting in a reduction in paperwork of over 25%
• Developed and managed numerous automated systems, tools, and processes that increased enterprise efficiency
• Collaboratively prepared executive correspondence, reports, and other documents for numerous high-profile meetings

Bachelor of Applied Science

2017-2021

University of Idaho

,

Moscow, ID

• Administrative Support

• Nonprofit Administration

Junior Admin Assistant

09/2022 – Present

• Developed and managed a filing system for documents and automated systems that reduced document retrieval time by 25%.
• Researched and recommended cost-effective supplies that resulted in a 35% cost savings for the organization.
• Automated the email process with templates and message rules that led to an average response time of two hours.

Office Assistant

04/2022 – 07/2022

• Enhanced the customer service experience by addressing inquiries with up-to-date product knowledge and effectively referring customers to the appropriate team members.
• Implemented contact management tools to organize customer data and tracking system that improved customer satisfaction ratings by 20%.
• Replaced manual documentation processes with automated solutions, generating productivity gains of over 35%.

Administrative Clerk

01/2022 – 04/2022

• Answered customer inquiries on the phone, online, and through email, increasing customer satisfaction ratings by 10%
• Streamlined scheduling processes to enable efficient meeting coordination that increased overall operational efficiency by 23%
• Edited documents, videos, and graphics for presentations that met client expectations and demonstrated understanding of task outcome

Associate of Applied Science in Human Resources

2020-2022

University of North Carolina Greensboro

,

Greensboro, NC

Administrative Assistant

09/2022 – Present

• Organized and managed the schedule and travel itineraries of upper management, resulting in a 10% increase in their productivity.
• Created and maintained spreadsheets and databases, streamlining the company's administrative processes.
• Coordinated and organized meetings and events, improving the overall efficiency of the company.

Administrative Assistant Intern

04/2022 – 07/2022

• Assisted in scheduling and organizing meetings and events, gaining experience in administrative support.
• Shadowed and assisted experienced administrative assistants, learning how to handle various administrative tasks.
• Participated in team meetings and training sessions, learning best practices for administrative support.

Receptionist

01/2022 – 04/2022

Associate of Applied Science in Human Resources

2020-2022

University of North Carolina Greensboro

,

Greensboro, NC

Administrative Assistant

3/2022 – Present

• Efficiently redesigned and implemented digital filing system, resulting in a 26% increase in team efficiency.
• Expertly managed executive calendars and video conferences, ensuring all meetings and engagements occurred on time and without interruption.
• Worked with vendors and external parties to coordinate important company events and managed budgets to ensure accuracy in all billing activities.

Administrative Clerk

3/2020 – 3/2022

• Elevated stakeholder management and follow-up processes by creating structured tracking initiatives for employees, resulting in 33% faster response times
• Researched and compiled pertinent industry data to formulate special projects, providing invaluable support to top-level management
• Created and formatted content for a wide range of documents, from correspondence to reports to PowerPoint presentations—ensuring perfection in final deliverables

Office Assistant

3/2019 – 3/2020

• Drafted and prepared all correspondence, memos, and other documents with meticulous attention to detail, resulting in zero inaccuracies
• Successfully developed, maintained, and managed physical and digital filing systems, bringing all company documents up to date
• Assisted with onboarding processes and provided valuable HR advice, resulting in a smoother transition for new hires and improved onboarding practices

Certified Administrative Professional (CAP)

11/2022

Bachelor of Business Administration

2015-2019

University of West Michigan Tech

,

Grand Rapids, MI

• Communication

• Management

Junior Admin Assistant

08/2022 – Present

• Streamlined administrative processes, resulting in a 15% reduction in daily workflow processing time.
• Managed travel logistics for teams of 15+ staff members with 100% satisfaction feedback for on-time performance and hotel reservations.
• Streamlined Office Suite data management with the introduction of advanced organization systems and data backup processes, leading to a 20% increase in data storage efficiency.

Administrative Assistant

11/2021 – 08/2022

• Implemented a digital filing system and process tracking methodology, resulting in a 25% increase in data entry accuracy and improved business performance
• Developed an up-to-date organizational chart which aided in the recruitment of 50+ NPO professionals per month
• Created a variety of business presentations for executive-level stakeholders which contributed to a 10% increase in operational efficiency for the department

Data Entry Clerk

05/2021 – 11/2021

• Generated multiple Excel spreadsheets reports, critical to monitoring in-house operations and cross-team synergy
• Established weekly performance reviews and updated the team on progress measurements and productivity levels
• Automated various daily tasks with the integration of office technologies, reducing the need for manual entry by 35%

Associate of Applied Science in Administrative Assistance

2019-2021

Central State College

,

Wichita, KS

Office Administrative Assistant

08/2022 – Present

• Facilitated onboarding process for 10 new staff members and revised company operations manual with up-to-date regulations and policies.
• Streamlined administrative operations within department - reduced paperwork by 25%, implemented business expense tracking and reporting system, and improved filing and records organization by 35%.
• Supported company expansion efforts and initiated event logistics; enhanced administrative control over large scale events, up to 250 people, resulting in 15% higher customer satisfaction.

Office Assistant

11/2021 – 08/2022

• Developed and implemented tracking system for employee expenses that saved the company 10% in related costs in just 6 months
• Seamlessly coordinated travel arrangements and logistical support for 8 executive-level employees, ensuring professionalism, efficiency and privacy
• Established protocols and procedures for workplace maintenance and IT support, leading to improved efficiency
• Achieved 50% decrease in response times for IT tickets
• Achieved 90% accurate record-keeping for administrative tasks

Receptionist

05/2021 – 11/2021

• Spearheaded office organizational transition, cut overhead expenses following the swap from hard-copy filing to a digital storage system.
• Implemented mailbox management system that improved incoming mail sorting and routing accuracy by 25%.
• Optimized company correspondence, streamlining proofreading functions for reports, presentations and other documents to achieve 98% accuracy.

Associate of Applied Science

2019-2021

Western Washington University

,

Bellingham, WA

Senior Administrative Assistant

07/2021 – Present

• Successfully coordinated and scheduled meetings, appointments, and travel arrangements for the CEO, resulting in a 30% increase in productivity for the executive team
• Implemented an electronic filing system that streamlined the management and retrieval of confidential and sensitive information, reducing the time spent on administrative tasks by 50%
• Acted as a liaison between the CEO and external stakeholders, resulting in the successful negotiation of several high-value business deals

Administrative Assistant

03/2019 – 07/2021

• Designed and managed the office operations, resulting in a 20% increase in efficiency and a 15% decrease in costs.
• Provided support to other departments, resulting in a 20% increase in overall productivity across the organization.
• Trained and supervised junior administrative staff, resulting in a 50% increase in the quality of work and a 40% decrease in errors.

Junior Administrative Assistant

02/2017 – 03/2019

• Successfully coordinated special projects and events, resulting in a 50% increase in employee engagement and satisfaction.
• Assisted with budget preparation and expense management, resulting in a 25% reduction in overall expenses.
• Acted as a liaison between the management and employees, resulting in a 30% increase in communication and collaboration across the organization.

Professional Administrative Certification of Excellence (PACE)

1/2023

Certified Administrative Professional (CAP)

1/2022

Bachelor of Science in Business Administration

2013-2017

University of New England

,

Portland, ME

• Office Management

• Marketing